Jennifer R and This Mommy is Real 2017 - 2018. WRONG. If you choose to do so, it could negatively impact the outcome of the case. The only thing I could do was maintain my position that I sold the sweater in the condition that was stated. In this case, I was lucky the buyer loved the dress so much that they decided to keep it. As a seller, we feel provoked to act out against a statement like this. Also, share this post on Facebook, Pinterest, Twitter, and other social media outlets. To avoid Poshmark returns, make sure you ship as quickly as possible. New comments cannot be posted and votes cannot be cast. In the third case, the buyer asked if there was a defect in a certain area of the item. Select Edit to edit an address or select Add Address to enter a new address. I requested for more information, and she provided it. I've just started to get active on posh selling my old clothes. Poshmark recommends carefully reviewing the photos, description, and item condition before making a purchase. If you cant give write detailed descriptions of your listing, Google the product and copy the retail description of the product. Poshmark sellers have 5 business days to ship but it doesn't mean you have to wait till the last day to ship without communicating with the buyer. Then check the pictures of the listing, and your description to see if you missed anything. Poshmark pays for returns. You can return items from Poshmark, but only if the item you ordered never arrives, or doesn't match the product description. In the app. They can even say they were deceived. Now I laid low and figured poshmark would obviously see this was a scam and the buyer damaged the item in hopes of getting a return. ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform? Poshmark accepts all major credit and debit cards including: American Express Discover JCB MasterCard Visa You will need to enter your card number, expiration date, and CVV code to process your card payment. Reselling on Pos. Select Edit to edit an address or select Add Address to enter a new address. But, this is where professionalism matters the most. When someone states that you purposely sold them a dirty item, its difficult not to be defensive. Poshmark sellers have 5 business days to ship but it doesnt mean you have to wait till the last day to ship without communicating with the buyer. You can change your email address directly through your Poshmark account. Box stands for Post Office box. Runs big, runs small (mention it if thats the case), or true to size. . 4. The buyer became very agitated with my statement and then stated the sweater was filthy. Please visit jenn_sd and say hello! and our So such issues do not qualify for a refund. Who has the time to do all of that? Reddit and its partners use cookies and similar technologies to provide you with a better experience. And I wonder if the seller thinks thats enough information to help a buyer purchase your item. If you wanted the package back because something happened or it wasn't deliverable a PO Box would be the best option. Instead, they utilized the fact that my description was not complete. It is a mail slot that you can reserve at the local Post Office. Anyway, I had to send pictures of the flaws, and the case was resolved, and I got a full refund. Support Center Archived post. Now, lets look at better item descriptions: All Im trying to say is that incomplete descriptions can lead to Poshmark returns, and you can avoid them. Select Problems/Order Inquiry. If there are no issues, the buyer is refunded the money and the seller can relist the item. I tried blocking them but the listings still show up. The situation escalated and she insisted that I was lying over and over again. Dont worry you (seller or buyer) wont be billed for it. To change or add your address: In the app Go to your Account Tab (@username) Select My Addresses Beside your current address, select Change Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. Do not try to handle this outside of Poshmark, or outside of the case chat. According to Poshmark's return policy, a buyer can only submit a return request for the following reasons: The item received is "not as described" (e.g. To file a return: In the app Select your Account Tab (@username). So much of what I declutter in my videos find a second home in my posh closet and now maybe it will find its forever home, with you, in your home:https://poshmark.com/closet/stylist_erikaLastly, lets get social! How can poshmark support/customer service side with a buyer who has absolutely no profile activity and clearly damaged the item, over a faithful seller. Tap "Problems/Order Inquiry," then "Order Not as Described.". Also, as a seller myself, I consider what the seller went through to make that sale, and ship it to me, only to get the gut-wrenching email that the buyer wants a refund. I accepted the return because I didnt have photos or any recollection to state that it wasnt. Because a buyer can claim that they never saw a picture of the item theyre buying. step 1 Go to your account tab and then tap on 'My Address'. On sneakers, you'll sometimes find them under the tongue of the shoe. If you list an item with flaws, and fail to show pictures of it, or even mention it in the description, then a buyer has every right to open a case against you on Poshmark. In all of these three cases, I realized immediately that the error was on my side. In the span of a year, thats a pretty low amount of cases. Trending: Thredup Processing Fees What It Means & What To Do, 13 Reseller Supplies You Need To Sell Online For Beginners, Selling On Poshmark in 2021 | Tips For Making Sales, How To Start A Reselling Business With No Money, Buying On Poshmark: 11 Tips For Beginners. Scan this QR code to download the app now. I have reviewed the listing, and agree with their findings. Once the buyer purchases an item, I follow up with a thank you, stating when their specific item is expected to ship. So well talk about what to do to avoid cases being opened against you on Poshmark. Open the Poshmark app for Android or iOS. I feel reassured that I handled an unhappy buyer appropriately but it still stings to be accused of something untrue. The size is often on the sole or inner heel area. If a case opens, address Poshmark, and not the buyer. On the web She stated that it was obvious that the dress had been worn, washed and the tag had been reattached. How to maximize privacy as a seller? Cookie Notice In cases like this, the original listing is absolutely crucial. Click "My purchases." 4. I politely responded that that was an issue of fit rather than item not as described. Write a description about the return. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Archived post. Poshmark notes that a buyer can initiate a return if they don't receive their item, or if the item they received doesn't match the description on Poshmark. One thing that I always do is confirm the sale. Click on your profile picture to reveal the dropdown menu. Click on your profile picture to reveal the dropdown menu. Out of these three, one buyer won, and the other two cancelled their cases and kept the items. and our Couldnt I just put down the address of the post office ? Your email address will not be published. But take your pictures of the item. Shop Categories Women Men Kids Home Electronics Pets Handbags Shoes Jewelry & Accessories Makeup Dresses Popular Brands Nike Michael Kors Louis Vuitton lululemon athletica . Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). Press J to jump to the feed. For sales under $15, Poshmark charges a single flat rate of $2.95 and sellers keep the rest. Also is there a way to unsubscribe from pmeditor and the brand parties or whatever? Whats the length of the dress, is it mini or midi? If Poshmark verifies your return claim, they'll send you a shipping label you can use to return the item to the seller, and refund your money. And thats what you need to know about Poshmark returns and how to avoid them. Now you have pictures of your listing, the next step is to describe the product, and back them up with the pictures. (9405511109483873533427) and contacted USPS. I realize eBay returns system is just as faulty as I have used their platform for certain items, but at least I can get in touch with a HUMAN when I call customer service and not get a bunch of computer generated responses. Having a case opened on Poshmark is essentially a buyer requesting to return an item. For more information, please see our This means that you can't ask for a refund if the item doesn't fit, if it arrives late, or if you just don't want it anymore. Select a reason for the return. 5. More importantly, I included a screenshot of her response thanking me for the update. 2 Step Verification. Ive seen cases where a listing says size medium, and never mentions that it is a junior size, and the buyer receives a shirt or dress they cant fit into. Select your order. Half of them were my fault. Unauthorized use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. Scan this QR code to download the app now. I was floored. Interacting with my videos not only helps me out but also makes me smile! Select Submit. Learn how your comment data is processed. Privacy Policy. The company is headquartered in Redwood City, California, with offices in Canada (Vancouver . Please consider this as my acceptance of the return and process the return label accordingly. You can put their address as a return address as well. Select Problems/Order Inquiry. Thanks in advance everybody ! How Much I Have Made So Far Blog Income Report, September/October 2021 Blog Income Report $714.34, How To Sell On Facebook Marketplace | How It Works. New comments cannot be posted and votes cannot be cast. 23 7 7 bronze . Select Edit to edit an address or select Add Address to enter a new address. Add images that clearly depict the reason for the return and include a description of the return. 0 0. In these situations, the resolution is simple; I direct my response to Poshmark: Poshmark Team, I appreciate that the buyer has brought this to my attention. Share tips and tricks, make new PFFs, and banter about. 2023 Budget & Mom Jeans Rosemary Theme by Restored 316, Poshmark Returns: What To Do When A Buyer Opens A Case, How To Avoid It, Thredup Processing Fees What It Means & What To Do. There are people who have said they remove it but you are taking a risk of it not getting to your buyer and possibly not being returned to you. Thoughts? I then contacted Poshmark customer service, who asked for photos - which I provided. Don't rely on Poshmark's conversions. In fact, answering and addressing this type of behavior wont help the situation. This past month, I had my first return in years. Add images that clearly depict the reason for the return and include a description of the return. They approved her return stating "missing button" and I should be more careful when listing and pay attention to detail. Questions? If a buyer is asking for a refund because the item doesnt fit, then mention Poshmarks return policy. When I received the sweater, it was in the same condition that I shipped it in, without any staining or odors whatsoever. Box. Required fields are marked *. Photos are attached for viewing.. If you're going to ship late, let the buyer know there'd be a delay, and they would understand. Wanted to see if anyone else here did it, and if they had any tips or advice? 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