The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. This is not my first experience of this hospital not checking information relayed to them by 111. Such a lovely Dr and an asset to the hospital. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. No rating/under appeal/rating suspended 2023 Russell Medical. There was insufficient senior medical and specialist oversight and in reach to the department. On the first floor is a 30-bed short stay ward. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Our rating of safe was Inadequate overall. Follow BBC West Midlands on Facebook, Twitter and Instagram. Russells hall hospital A&E/AEC | Care Opinion The hospital states this is the largest donation in Russell Medicals history. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. ADVERTISEMENT: Services or products are not endorsed by the Trust. With his familys legacy gift, this vision will become a reality, said Peace. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The I visited out of hours yesterday after phoning 111 and being advised to. I'm feeling more optimistic about my treatment. Russells Hall Hospital / Accident and emergency Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. Bus operators. We did not speak to people as part of this follow up review. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. For common health problems visit your pharmacist, GP or walk-in centre. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. 6 September 2018. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. Requires improvement A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. There were areas of poor practice where the trust needs to make improvements. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. There are no community services for inpatients or children and young people. Browser Support nhs.uk The Trust also provides community services for adults (including sexual health) and End of Life Care. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Patient Experience Team. [Very happy with 'Staff attitude'] It is great to hear that you received excellent care and treatment in AMU and Ward A2. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. Ratings and reviews Patients - Russell Medical Center Read about our approach to external linking. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. Staff were not always using clinical judgement alongside NEWS scoring criteria. We spoke with 44 people who were using the service or their relatives. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. 3 December 2014. We were brought in by ambulance and seen by a doctor within around 10 minutes. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. Some people told us they would like more variety. Russells Hall Hospital 3 years ago. Published They tell me everything they're doing.". Patient Experience Team. Patient Experience Team. Information was available for people to read if they chose to. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Mill House Coffee is []. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. I'm so glad we've chosen Russells Hall as our hospital to give birth in. Published AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Russell Medical has been accredited by The Joint Commission since 1959. Any other browser may experience partial or no support. Risks within the emergency department were not always identified and escalated appropriately. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Guest hospital is a satellite hospital which offers additional outpatient facilities. Clinical observations were not undertaken in a consistent manner. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. We are carrying out a review of quality at Russells Hall Hospital. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Broward Health Medical Center "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. I felt really listened too when I was at my worst and feeling hopeless. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. In AMU, you will also be reviewed by therapy services if necessary. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. (01384) 456111, Provided and run by: We found that people's complaints and comments were taken seriously and escalated when appropriate. B65 8DA, In "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. there are some services which we cant rate, while some might be under appeal from the provider. the service isn't performing as well as it should and we have told the service how it must improve. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Visit https://www.careopinion.org.uk All the best and take care. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. They really invested time in me and understanding me. We have 11 permanent physician associates and one rotational physician associate in our department. Russell Medical became a part of UAB Health System in January, 2020. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. 2654/1783). All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. By choosing well, you will help to reduce the burden on essential emergency services. We are continuing to monitor progress against these. Menu I replied that I knew this. 3136/3139) Vikki Thompson, AMU (ext. The trust have worked with us and have kept us informed of developments and changes. Video messages to our community from our Physicians and our Staff. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published There are six bands within the monitoring system so this Trust had a relatively lower risk. All the best and take care. 1 April 2021. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Review titled Russells Hall Hospital Replied on 16 May 2022. They said the symptoms indicated COVID. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. There were no clear criteria for patients that could be put into the fit to sit areas of the department. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. Copyright 2021 WSFA 12 News. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. This means there is low to moderate transmission of COVID in the community. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. WebWe offer a 24 hour stroke service at Russells Hall Hospital. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. We use this information to improve our site. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. Full blood test, chest X-ray and seen by dr for my results within 3 hours. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. We found that arrangements were in place to ensure that medicines were managed safely. Dudley Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. Our rating of well led was requires improvement overall. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. We don't rate every type of service. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. All the best and take care. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. NX West Midlands. We saw and were told that staff were responsive and provided people with appropriate support. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Share your experiences of UK health and care services, Default Our rating of effective was good overall. 111 service advised me all the information I had given them about my symptoms etc. All inspections: Russells Hall Hospital - Care Quality There are a number of areas of good practice in the trust, which should be encouraged. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. Our rating of services stayed the same. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. 2023 Russell Medical. In fact, we're the only hospital in Broward SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. This meant that shortfalls were identified so that improvements could be made. The services are multidisciplinary and include nursing staff and allied health professionals. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. These clinics provide patients with the opportunity to be reviewed by a senior doctor. It is great to hear that you received excellent care and treatment in Maternity Department. Patient Experience Team. 17 October 2018. Address We are centrally The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. The numbers of reporting radiographers available could not meet the reporting demands of the service. there are some services which we cant rate, while some might be under appeal from the provider. 8 June 2012.
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