Visa:https://www.visa.com.hk/en_HK/pay-with-visa/featured-technologies/visa-paywave.html#2 MasterCard: https://www.mastercard.com.hk/en-hk/consumers/features-benefits/contactless/contactless-locator.html UnionPay:https://www.unionpayintl.com/en/servicesProducts/products/innovativeProducts/iCCard/. Please call uson(852) 2233 3000 todiscuss your options. A paper statement from another (non-HSBC) bank, building society or . If you require a card reader device please give us a call. Can I also report my other HSBC cards as lost/stolen via HSBC HK Mobile Banking app? All rights reserved. Go to 'My banking' and select 'My accounts Personal details'. Do I need to pay an additional fee for applying for the HSBC Premier credit card? You are advised to bring your HSBC plastic card with you for travel in case Samsung Pay is not accepted. Card transactions which are effected in currencies other than Hong Kong dollars (for a Hong Kong dollar card) and US dollars (for a US dollar card) will be debited to the Card Account after conversion into Hong Kong or US dollars, as appropriate, at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. By continuing to browse this site, you give consent for cookies to be used. Please visit our branches to perform your transactions. You'll receive a 6-digit verification code sent to your registered mobile number by SMS. Only purchases which are made in HKD or converted into HKD when posted can be offset by using the "Pay with RC" function. With "HSBC" displayed on the Security Device screen, press the green button again. We reserve the right of final decision to charge or adjust the annual fee. What is the charge? For example the HSBC bank code is 004. State Bank Of India (010) If you are an existing HSBC customer with payroll account in HSBC and hold a HK Permanent ID Card, NO supporting document is required. A SWIFT/BIC is an 8-11 character code that identifies your country, city, bank, and branch. The Bank will also debit to the card account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. devices running Android 4.4 (KitKat?) It usually looks like a shortened version of that bank's name. When you make a purchase online, we may send a one-time passcode to the mobile number HSBC hold for you so it's important you let us know if it changes. To apply, go toCredit cardsin Personal Internet Banking. (waived for existing HSBC customers), This site is best viewed with Microsoft Internet Explorer 6.0 SP2 or above, Optimised for Screen Resolution of 1024 x 768. No we'll simply send a one-time passcode to you by text message if we need to check it's you making an online purchase you then just need to follow the on-screen instructions. Google Pay can only work on device which is not rooted. You must have the below to use Samsung Pay: 1) You must have an eligible Samsung device: Galaxy Note8, Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy C9 Pro, Galaxy C7 Pro, Galaxy C5 Pro, Gear S3 and Gear Sport. What should I do if it gets lost or damaged? It will not affect the application process if you mistyped the application reference number. Internet access is required during setup or to refresh the information of your past transactions. You can enter payments accurately by searching our comprehensive list of banks and clearing codes, which can be filtered by country and city. I downloaded Reward+ on my smartphone and tablet and have registered my credit card to participate in a merchant / promotional spending offer on my smartphone. Enter the 6 digit security code displayed to you on the new Security Device and click "continue" Now you are successfully logged on; Transaction verification in online banking (updated as of October 2020): What is HSBC Online Document Submission Service? Fees from the financial institution you transfer funds to and from may apply. It is suggested that the device should connect to the internet once per day to ensure that Samsung Pay stays up to date. Conventional customers can find further details on the conditions and charges by referring to the 'Commercial and Business' section, 'item 4' of our tariff and charges. utility bill/ electricity bill/ bank statement. You can call the application hotline or log on to Personal Internet Banking to enquire your monthly handling fee. Your Google Pay will be cancelled together with the plastic card. Apple Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. Yes, additional cardholders can apply for Samsung Pay using their additional cards. You can call us on 2233 3000 to report loss of your device. If I am overseas, can I still use this service? If you live in an area with poor mobile network coverage or your phone's damaged, meaning you can't receive text messages, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212and they'll explain how you can make online purchases. If your Security Device was damaged on arrival, the replacement charge will be waived. The one-time passcode is only for use with Verified by Visa/Mastercard ID Check and you should never share it within anyone, even bank staff. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). To ensure each payment is authorised by you, you need to authenticate every payment with your Iris, Fingerprint or a Samsung Pay specific PIN. There are a number of ways you can safeguard yourself against financial crime, starting with your devices. 2023. Listening to what you have to say about services matters to us. You'll need to generate a transaction verification code whenever you make a payment or transfer to another person or company. This website is provided by HSBC Bank plc, Jersey branch. No. If you mistyped the HKID or passport number, please resubmit the document once again with the correct HKID and passport number. Yes, you can add an additional cardholder to any HSBC credit card you hold unless it's an HSBC EveryMile Credit Card or an HSBC Visa Gold Card for students. RC is always presented as a whole number on Reward+. We can arrange a replacement card with contactless payment function for you. You can still use this service when you are overseas. We don't always ask for this. You can choose to make early repayment, however, the total amount of outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. A current driving licence from the UK or EU. Please contact us immediately for assistance. If your device is turned off or does not connected to a mobile or Wi-Fi network, the action will be processed once it is online again. You will have to input your email address as well as the OTP to confirm your payment. No, once you switch to the Mobile Secure Key, your physical Security Device is deactivated and you cannot use it. You might not be on the latest HSBC Malaysia Mobile app. UnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. Not eligible for verification via Online Banking. Sometimes, when I use the promotional "Pay with RC" redemption rate, the RewardCash amount that I can enter is always rounded down, such that I am not able to settle the statement or transaction balance in full. "Important: please ensure the date and time on your mobile device is set automatically so that Mobile Secure Key can generate an accurate code.". Take clear pictures of your ID documents and upload them. Enter the 6 digit security code displayed to you on the new Security Device and click "continue". How do I register for the Verification Code for Online Transaction service? To see which other documents we accept visitWhat you need for ID check. 5. Since settling foreign currency transactions in the currency of the credit card may involve a higher cost, customers are reminded to make enquiries directly through the merchants or online stores for the foreign currency exchange rates and the percentage of handling fees to be applied before the transactions are settled. 2. We're here to help you. Yes, you can use Apple Pay overseas in the stores with Visa payWave, MasterCard contactless or UnionPay QuickPass payment terminals. There's no need to go into a branch. If you change your device to a new model, you will need to add your card(s) to Samsung Pay app again. No. Yes, you can use this service to submit the supporting document(s) even if you have applied for a credit card or personal loan through an HSBC branch or call centre. Click Continue and follow onscreen instructions. do not disclose any sensitive personal details, do not reply to it or click any of the links, contact us to verify or report the message. If your additional cardholder applies for the Apple Pay successfully, both you and your cardholder will receive an email confirmation on the service. Call us as soon as you notice the problem and we'll investigate. You can always view and use the RewardCash earned with your primary cards (including your private label cards) and their additional cards issued by you. State Bank Of India. You can report lost or stolen credit card incidents that have occurred within the last 30 days via the HSBC HK Mobile Banking App or HSBC Online Banking. Wire receipts are available for up to two years in Personal Internet Banking. New measures to help keep you safe from fraud. For an easy to follow visual guide, refer to how to generate a security code. To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses biometric credentials in your device, or else they might be able to make transactions without your authorization. Set a hard-to-guess passcode on your mobile devices and set your screens to lock automatically. If you're travelling to mainland China or abroad, please turn on your mobile phone and activate your roaming service so you can receive verification codes to complete your online transactions. When you make a purchase online, we may send a one-time passcode to the mobile number and/or email HSBC hold for you so it's important you let them know if it changes. We will remind you when any of these saved offers are expiring in a week (except for offers that last shorter than 2 weeks). Do I earn RewardCash for Apple Pay transactions? To add your card to Google Pay, just complete the simple steps for your compatible device as below: 1) Open the Google Pay app on your device. Follow the online banking instructions on the security code input page and enter the correct information into your Mobile Secure Key to generate the required security code. Unfortunately, we can't accept a tenancy agreement online. The Verification Code for Online Transaction service gives you an extra layer of protection against online fraud. HSBC Bank USA, N.A. What credit card instructions can I give using Personal Internet Banking? Which HSBC credit card can I use to apply for Google Pay? Contactless payment is easy and convenient to use. If my Personal Internet Banking session has timed out and logged off automatically while upload is in progress, what should I do? Transactions via Samsung Pay will be marked with SAMSUNG PAY under the transaction details. You'll need to contact our call centre and have it re-activated. Bank Codes & IBAN Lookup Search. How can I access my previous monthly eStatements? The use of Samsung Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. Please check with your service provider for more details. Apple Pay is a secure way to make payments. Tap the add button. You as a primary cardholder can fully or partially pay the current statement or an individual transaction with your RewardCash ("RC"). If you dont have a compatible device or smartphone or youre unable to use one, you can still access your accounts through online banking by using your existing Security Device or by requesting one to be delivered to you. You'll need to restart the PIN set-up process by pressing the green button on your device. By continuing to browse this site, you give consent for cookies to be used. Originally developed for use with mail and catalog orders, AVS is now commonly used by e-tailers, and other card-not-present merchants, as a method to verify the validity of an order they receive. How do I set my HSBC credit card as the default card for Samsung Pay? If you receive an SMS asking for this kind of information, please stay alert, and: What is a Verification Code for Online Transaction for? After you tap the heart symbol at the corner of an offer shown on "Discover", the offer will be saved in "All Favourites". If you're using a Mastercard, you'll also find your card's CVC or CVC2 code on the right-hand side of the . Find out more. If you typically use our online services from more than one location, we suggest that you attach your Security Device to an item that you are unlikely to leave behind i.e. Samsung Pay is customized for every region for the best customer experience. You will need to generate an additional code from your HSBC Security Device. Samsung Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. Click My HSBC at the top left of the page and select Amend or cancel pending wires and transfers on the left-hand side under the Move Money section. You can check all your transactions made via Google Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. Download the latest HSBC Malaysia Mobile Banking app and follow the screen walk-through. For applicable transfer fees, please refer to the Pre-Payment and Receipt Disclosures received at the time of your wire transaction. You can see the full details of how this fee is calculated in our guide to general banking tariffs. HSBC will not charge you additional for using Samsung Pay. 3) Use the one-time verification code for authentication and your HSBC card is ready to use with Google Pay. But if you hold an HSBC EveryMile Credit Card, please note that redemptions can only be made on the HSBC Reward+ app. It may take up to 7 working days for replacement card arrangement. For transactions that cannot be accepted by Google Pay, please use your HSBC plastic card. No a replacement card doesn't affect the Verified by Visa process. Will interest be charged on my Spending Instalment Plan? HSBC employs the latest internet security measure with the adoption of the EV SSL Certificate (Extended Validation SSL Certificate) which will instantly let you know that you're on a genuine HSBC website. Log in your Samsung Account and set up your Iris, Fingerprint or Samsung Pay specific PIN. Can I use Apple Pay if I have other HSBC Mobile Payments service (such as Android SIM-based Mobile Payments)? We will send you an Acknowledgement Letter within 10 working days after receiving your request. Physical Security Devices will be demised in 2021. What should I do if I encounteran automatic terminal overseas that only accepts credit cards with a PIN? You can use Google Pay in stores with Visa payWave or MasterCard contactless payment terminals. Ifyour credit cardwasissued in Hong Kong, you should onlyneedto sign the sales slip to complete your transaction. Open the email and find the verification code. Find out more about how you can start using the Mobile Secure Key. When you added your card to Apple Pay, instead of using your actual card numbers, a unique Device Account Number is assigned, encrypted, and securely stored in a dedicated chip (Secure Element) in iPhone, iPad, and Apple Watch. Will the promotion that I have registered or saved under "All Favourites" be removed from "Favourites" once they end? List of acceptable address verification: Rates bill (valid for current year) Utility bill - including satellite TV or landline phone (dated within last four months) Credit card bill/statement from non-HSBC or HSBC Group companies (dated within the last four months) You are advised to bring your HSBC plastic card with you for travel in case Google Pay is not accepted. Scenario: payee/beneficiary account number/bill reference number less than 8 digits. You'll need to use your old password to access previous eStatements. You are reminded to remove all your cards in that device by tapping "delete card" in the menu at the top right hand corner. The record will also be shown subsequently in Mobile Banking App, PIB, e-statement and paper statement. We won't charge you for the service either. Can additional cardholders apply for Google Pay? Can I view my registration record on the Reward+ or my tablet? The use of Google Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. No. However, if your card has been cancelled by you or by us, that card will be removed from Reward+. These changes are part of an industry-wide security improvements to make online purchases safer. When you make a transaction online at participating merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment with your HSBC credit card, a verification code will be sent via SMS to your registered mobile number. a) Regular Income Earner: latest 1 month bank book/statement/eStatement/online transaction history (showing applicant's name, account number and monthly income), or latest 1 month salary slip. Please note that verification codes can only be resent twice per transaction. Example 1 - full offset (no RC round down) - Transaction amount: HK$50.4 - Promotional Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 42RC - HKD equivalent using promotional redemption rate: HK$1.2 x42RC=HK$50.4 - Outstanding amount after offset: HK$50.4 - HK$50.4=HK$0 Example 2 - full offset (after RC round down) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 16.67RC - RewardCash used: 16RC (round down from 16.67RC) - HKD equivalent using promotional redemption rate: HK$1.2x16RC=HK$19.2 - Outstanding amount after offset: HK$20 - HK$19.2=HK$0.8 Example 3 - partial offset (RC balance = 11) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash available for partial offset: 11RC - HKD equivalent using promotional redemption rate: HK$1.2 x 11RC =HK$13.2 - Outstanding amount after offset: HK$20 - HK$13.2=HK$6.8. The Mobile Secure Key generates a temporary code you can use to log on to online banking, and approve specific transactions and account updates. Upload supporting documents for a credit card application. Who do I contact? The Verification Code for Online Transaction service gives you an extra layer of protection against online fraud. Where can I use contactless payment function in HK? Security info is an alternate contact email address or phone number that you add to your account. It provides a simple and secure way to pay using your compatible Android devices. a laptop, tablet etc.) Please note while processing the replacement card, your card will be temporarily suspended for merchant transactions (Autopay and Direct Debit Authorization will not be affected). It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. To request for a Security Device or further assistance, please contact us. Transaction verification code. In the meantime, should you be asked to confirm an online card purchase, and you can't use the SMS method, call us to discuss other options to complete your purchase. exceed 50 characters (including file extension). If your phone is ever lost or stolen, you can easily find, lock, or erase your phone using Android Device Manager (https://www.google.com/android/devicemanager). HSBC reserves the right to decide whether or not a transaction is eligible for offset by using the "Pay with RC" function. But if you have logged on, all information required will be automatically filled in for you. With "HSBC" displayed on the Security Device screen, press the green button again. How can I be sure I am connected to HSBC? Select the Send On Date when you would like to send the money. It's similar to the physical device but integrated into the HSBC Malaysia Mobile Banking app. As of 30 July 2021, you can use only one device for your Mobile Secure Key. Country code A-Z 2 letters representing the country the bank is in. Follow the instructions on the screen. To complete your purchase, just confirm your passcode when prompted. What if I don't have a compatible device or smartphone? Can I add an additional cardholder to my credit card? Press the yellow button and enter the 6 digits shown on your Security Device to continue. Please check whichdocuments we can accept in branch,as they can differ. If we do not receive the minimum payment due on or before the payment due date, we'll charge this fee to your credit card. Is using contactless payment function safe? You can still use online banking, via browser only, if you don't use the Mobile Secure Key. I already set up my Mobile Secure Key on 3 mobile devices. We are entitled to transfer or set off any money standing to the credit of any other account which you maintain with us in or towards settlement of your liability to us. That amount already includes all the applicable charges and no extra charge will be charged by the Bank. You will use this 6 digit PIN to unlock the keypad whenever you want to use your Security Device. All account holders will require a one-time passcode if shopping online so it's important that HSBC holds up to date contact details for each cardholder on the joint account. Also, you may refer to Visa/ MasterCard/ UnionPay webpage for an up-to-date list of contactless payment merchants. Ensure your device is updated to the latest Android version and Samsung Pay app. See below to find more information for your card type. However, if you need to set up your Mobile Secure Key on any new device, you will first need to remove it from all of your old devices. Once we receive your application and supporting documents, we'll process your application within6 working days. HXWB) shown on your text message matches the one on screen this will be shown directly above the box where you input the passcode, the passcode you've input is 6 digits long and contains only numbers. You can now bank from home with ease and peace of mind. Input instructions: add zeroes in front of your payee account number/bill reference number to form a 4 digits account number and transfer amount, including cents. The changes to online card payments are being introduced due to new Payment Services Regulations. Do not jailbreak or root your devices. HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). To set your HSBC credit card as default, go to Google Pay app, select the card and tap "Set as default card" Moreover, you can also go to Settings> Google> Google Pay and select your HSBC credit card to make it the default card.