If you click on links we provide, we may receive compensation. I was told someone would get in touch with me but no one ever did. We save you the time and headache of having to contact multiple companies and handle different cancellation policies. Log in to manage your appointments, join telehealth sessions, and complete paperwork. You can cancel all future appointments by logging into your patient portal and indicating in the appointment tab that you are canceling services. If you have questions about your membership or are having trouble canceling your membership, you may need to contact Thriveworks differently and speak to someone else. have had. If there is any further assistance we can provide, we encourage the client to reach back out to us. I have contacted Thriveworks about being overcharged. In the end they stole easily $650+ from my bank account. All Ive been asking is to refund me the $119 and then handle your other client without my involvement for their bill. I cancelled her upcoming appointment over a week before the date of her next appointment. Billing has confirmed that charges have been refunded for this client as well. Our support team is available Monday-Friday from 7am-9:30 pm EST, Saturday from 7am-6pm EST, and Sunday from 8am-5pm EST.Choose how you would like to contact our team below! Saying you will resolve my issue does not resolve my issue. We believe this issue to be resolved but encourage you to continue to communicate with the support representative if you have any further questions/concerns. But yet they charged my credit card for her services which Ive never authorized nor would I since again, I use my insurance for this and only have a copay of $20. Hello- We are sorry to hear about this issue. According to Dr. Nicholas Hardy, LCSW, lacking a race-related filter option whether intentional or unintentional, creates a barrier for those who already experience a disproportionate number of barriers in mental health., Thriveworks does allow users to filter therapists by what therapeutic techniques they use. We surveyed 105 users from each online therapy company and asked the companies to complete questionnaires. Thriveworks has been harassing us via phone, text, and email for 9 months about a billing error that occurred on their end. Contact Us - Schedule, Reschedule, Cancel Appointment | Thriveworks Contact Us to Schedule Your Counseling or Therapy Appointment Our support team is available Monday-Friday from 7am-9:30 pm EST, Saturday from 7am-6pm EST, and Sunday from 8am-5pm EST. Ive called 5 or 6 times and even spoke to supervisors. An efficient scheduling system enables you to start therapy within days. Thriveworks is a Covered Entity Under HIPAA. Thriveworks: Marriage Counseling in Birmingham, AL If you have questions or concerns about billing or insurance, please contact us here. Cancellation Policy | Thriveworks Frndly TV is one such service that offers over 30 channels with subscription plans starting at $6.99 a month with a seven-day trial period. This might be why many of the users we surveyed found Thriveworks pricing challenging. In reviewing my year end credit card statements for 2022 and 2021, I discovered that Thriveworks charged me $39 each month starting 2/2/2021 through 12/2/2022 ($897 total). We were then told we needed to submit a letter from the doctor showing the dates she had been admitted and discharged and it needed to be submitted from her email address. We have confirmed that our billing team has reached out to the client to go over charges, including to verify that all charges were for their account. Regards, We want to make it right and are more than happy to refund the cancellation fee for you. Cancel Any Service or Subscription - donotpay.com Thriveworks Online Therapy Review - brides.com Teen Counseling operates as a monthly subscription that you can cancel at any time. Provide the name of the subscription service you want to cancel. As soon as it was unfrozen, they made an unauthorized charge. With no outstanding debt, I cannot even use the portal to pay this purported debt as they advertise I would be able to do. (According to Brightside, there is up to a 60% better chance of recovery with both medication and therapy.) . It has in-person centers all over the country, its therapists have evening and weekend hours, it accepts insurance, and it provides multiple types of services, including medication management. Thriveworks offers several different types of therapy, including: Therapy sessions can be conducted in-person at one of its 380+ locations or online, run about 50 minutes, and range in frequency depending on your preferences and your therapists availability. Simone is the health editorial director for performance marketing at Verywell. The late cancellation fee of $135 will only be charged if a client: Doesn't cancel or reschedule with at least a 48-hour notice Doesn't show up for their appointment Thriveworks is growing, so we try to make the interview and hiring process as simple as possible. According to a 2021 practitioner survey issued by the American Psychological Association (APA), 65% of therapists cannot accept new patients. Get the latest mental wellness tips and discussions, During the call was asked for a credit card. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. . This is a company that is supposed to make you feel better not make you feel like they dont care. What can we help you with? 189 total complaints in the last 3 years. While Thriveworks services may be more expensive to pay out-of-pocket, it does accept health insurance, which can reduce your per-session cost. I'll note you haven't addressed the constant billing statement emails you've sent me as well. Get the latest mental wellness tips and discussions, Late in the evening on 1/30 she was admitted to a psychiatric hospital. *** ******, - Lied and told me that they provided services for psychological ******** ***********, but it was not the case at my appointment Hello- We have taken the following action in regards to this complaint. I ended up canceling the appointment more than 24hrs ahead. You can simply use our service to handle all of your subscription management needs. Part of what makes Thriveworks so flexible as a therapy service is that clients have options of different therapy modes to match their specific needs. THRIVEWORKS - 11 Photos & 10 Reviews - 2300 Commonwealth Dr - Yelp BBB Business Profiles are subject to change at any time. Complaints for Thriveworks Solutions, LLC - Better Business Bureau I still haven't gotten access and I was charged $149 erronously. Hi there - we're so sorry to hear about this! Yes. Regards, They then charged for 4 visits at once. And we believe that this policy enables us to offer all our clients the necessary flexibility to cancel/reschedule an appointment on short notice when needed, while protecting our clinicians time, helping them maintain their schedules, and honoring the value they bring to each session. Fortunately, you can filter therapists by what insurance plans they accept to help you find a therapist that takes your plan. Just wanted to jump on here and make everyone aware of a therapy company that is scamming people. Thriveworks Birmingham is located at 400 Office Park Dr, Suite 308, Birmingham, AL 35233. We have confirmed that our billing team has reached out to assist further. They then let you know that there is a 3 month ramp up for a caseload while you are credentialed with insurance companies. Client Portal for Thriveworks | TherapyPortal somebody finally called me on 3/28. However, it is important to note that more serious mental health concerns (such as suicidality and psychosis) are not effectively addressed with an online therapy service, she explains, as those issues generally require a higher level of care and more frequent sessions than other diagnoses.. Thriveworks qualified therapists are easily accessible via the website, and its services mirror that of traditional therapy. They stated that the credit card was needed in case the insurance didn't cover the cost of the appointment. While this may be enough information for some people, it can be lacking if youre looking for a therapist with a specific racial identity, religious background, or another marginalized identity. If you have questions, concerns, or would like to find out more, please contact us here. DoNotPay will notify you once the service has been canceled. I was also told that I wouldnt get a refund until the other person paid them first. El is a current master's student at Emerson Colleges Writing and Publishing program and writes about mental and physical wellness for VeryWell Mind, VeryWell Fit, Shape, and EatingWell. We believe this issue to be resolved but encourage the client to reach out if we can be of further assistance. After this we switched from my insurance plan to my husband's. A Thrive Market membership allows you to order as often as you like, with no order frequency requirements or limits. Without being able to see you, there is only so much the expert can do to help.. We encourage you to continue to communicate with the billing representative if there are any further questions/ concerns. The late cancellation fee of $135 will only be charged if a client: Life happens, we get that. No action was taken by the billing department. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Im not satisfied for multiple reasons. Thriveworks Administrative Services, LLC | Complaints | Better Business I submitted my insurance information and made my first appointment. BBB is here to help. 10 reviews of Thriveworks "The warm atmosphere and friendly people make going here a highly enjoyable experience." . After reaching out to our billing team, we were able to confirm that they've reached out to you to assist in solving this issue. Thriveworks does not have a sliding scale or other discounts available. Thriveworks has been charging me for at least four months for seeing a therapist whom I have never met/heard of. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. A month later they sent a bill for the money that had already been paid. I was having meetings every other week for a few months. Prior to my appointment, I requested via phone the amount that I would owe during my first appointment. Also very alarming! They guarantee the clients and bill insurance. Customer Reviews are not used in the calculation of BBB Rating. At Thriveworks, we value you and all of our clients and strive to provide high-quality care throughout every step of your journey with us. DoNotPay can cancel more than just Thriveworks or counseling memberships. We believe this issue to be resolved but encourage the client to continue to communicate with the billing representative if there are any other questions or concerns. Three days later they sent a harassing email offering a reduced fee. I did not authorize the charge. You're Data Is Shared and SoldNow What. . Working at Thriveworks: 314 Latest Reviews | Indeed.com What is Thrive Market's cancellation policy? After reading your review, it seems we did not do that. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will seek legal counsel as well for all the lost time and effort to get this corrected and for poor service and counseling overall. Finally, to stop the harassment we paid the balance, despite it being incorrect. Verywell Mind's content is for informational and educational purposes only. . They asked for proof and I provided proof from my HSA account and then they stopped responding to me. We independently evaluate all recommended products and services. Its a scam. The Influence Of Race And Ethnicity In Clients Experiences Of Mental Health Treatment. I was told it my insurance covered my appointment. The representative said I can cancel you, but if you have upcoming appointments, I would have to transfer you to sales. Regards, On 2/8 my account was charged a $99 cancellation fee as I was paying for my daughter's counseling sessions so my financial information was on file. Hello- We are so sorry to hear about this issue. They managed to make an unauthorized charge on the new card. We have confirmed with our team that they have reached out to the client to assist further, including refunding any overcharged amount. We are tired of this company harassing us for money we do not owe. 189 total complaints in the last 3 years. Thriveworks Solutions, LLC | Better Business Bureau Profile *** ****** It can help you or your family deal with trauma, grief, depression, family and relationship problems, or other concerns. We have confirmed that a member of billing reached out on 3/28 to clarify that the $99 charge was refunded and to go over any other fees for sessions, including confirming that we have no record of them being charged for another client's sessions. Thriveworks offers therapy for a wide range of mental health issues, including: Its a useful service for anyone who might need therapy to fit into their busy schedule, or who cant make appointments work at the same time every week. International Association of Better Business Bureaus. Hello- We are sorry to hear about this issue! Hello- We have taken the following action to address this complaint and resolve this issue. Data collection aside, Thriveworks does use a HIPAA-compliant telehealth service so that the content of your therapy sessions themselves remains private. - called billing twice with no followup or resolution As weve mentioned, the quality that makes Thriveworks stand out the most against its competitors is its flexibility. You only need to provide us with a little bit of information, and we will handle the rest! Hello- We are sorry to hear about this issue! Choosing a therapist on Thriveworks is a bit of a shot in the dark because there is no matching process or intake questionnaire. There was no way to indicate I wanted either of those qualities in my provider. I want the charges removed!!! The plans it accepts include, but are not limited to: It is important to note, however, that not all Thriveworks providers accept all of the insurance plans that Thriveworks lists. Cancellation Policy | Thriveworks Cancellation policy Clients must cancel or reschedule 48 hours in advance of their appointment. We believe this issue to be resolved but encourage them to reach out if there are any further questions/concerns. We believe this issue to be resolved but encourage you to continue to communicate with the billing representative if you have any further questions/concerns. Seventy-two percent said it was better or much better compared to previously used services. We have confirmed with our team that they have reached out to the client and refunded a total of 23 charges for membership. I want a refund. This is shown clearly in the attached screenshot. - removed $149 from checking account when not authorized to do so. We believe this issue to be resolved but encourage the client to reach back out if there are any further questions/concerns. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. We regret this decision. This was in February. How to cancel your membership in 3 steps: Once you submit the details, we'll work on canceling your subscription! We have confirmed with our billing team that emails were sent prior to the charge in question, and that our team has reached out to go over the claims and the patient responsibility after processing through insurance with the client. We encourage the client to continue to communicate with our billing team in order to resolve any further questions or concerns as quickly as possible. We have confirmed with our support team that the client was able to connect with our team in order to address their concerns and assist with billing through our patient portal. Edit: the monthly fee was $39 not anywhere near the amount I was being charged. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We're here to help! Texting a therapist once or twice a day and waiting to receive a response is akin to texting a doctor for medical advice. We have confirmed that a member of our billing team has reached out to the client to go over all charges, confirming that all charges were for sessions they attended before cancelling, and providing statements. Working with them was a hassle from day one. Pleasant Business Management Mr. Eric Adamowsky Contact Information Principal Mr. Eric Adamowsky Customer Contact Mr. Eric Adamowsky Additional Contact Information. We forwarded the receipt showing the paid balance and requested they stop contacting us. To fairly and accurately review the best online therapy programs, we sent questionnaires to 55 companies and surveyed 105 current users of each. ****** *****. Note that complaint text that is displayed might not represent all complaints filed with BBB. From there, I could narrow down the therapists to find one I wanted to work with thanks to filters at the top of the page. VERYWELL MIND's 2022 ONLINE THERAPY AWARDS, Session rate varies by provider; Start at $99 per session, Couples Therapy, Family Therapy, Group Therapy, Individual Therapy, Medication Management, Psychiatry, Teen Counseling, Verywell Mind uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. At Thriveworks, you can choose to either work with a therapist virtually or, meet them in person at one of the 380+ locations run by the company. At the beginning of 2022, there was a system change and that's where my billing got screwed up. Our billing team has reached out to the client to confirm that they have a zero balance and that their card has been removed from our system.We believe this issue to be resolved but encourage the client to reach back out of they have any other questions or concerns. Regards, Through our partnership, Sidecar Health members can access all the benefits of Thriveworks without a membership fee. It accepts an extensive list of insurance plans, increasing your chances of being able to get your therapy covered. See details. Choose how you would like to contact our team below! They did say that they were going to refund me, but at this point I had already disputed it with my credit card. Customer Reviews are not used in the calculation of BBB Rating. If you have billing issues, you may want to contact billing support directly. There also used to be a $39 per month membership fee in order to schedule sessions with a Thriveworks therapist, though that membership fee could be waived - however, Thriveworks discontinued this practice as of January 2023. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have no reason why this was done. Medical Reviewers confirm the content is thorough and accurate, reflecting the latest evidence-based research. Hello- We apologize for any confusion that was caused! They are available to assist: There are times when trying to handle issues with a company comes to a halt and you are not receiving a satisfactory resolution to your problem. Please start a chat with our support team. How to cancel my recurring subscription - ThriveCausemetics.com Help Center Once 2 were discovered, I requested a statement be emailed to me from January 1st.Since January 1st, Thriveworks has double billed me for EVERY appointment (there were even a couple of times I was triple billed!) Hello- At Thriveworks, our goal is to provide a positive experience from start to finish. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. You should receive a response back from them within a few hours. Thriveworks is suspiciously incompetent. I had a death in the family, tried to cancel my appointment the day before through the portal while driving to get to my family and the portal that set everything up through did not recognize my email address The same one they sent emails to. It is one of the only online therapy services that also has in-person therapy available at any of its 380 offices across 48 states and Washington, DC. I think their response is ridiculous. Today, after not using their service for 8 months, they took $396 out of my bank account. No longer charging a membership fee should remedy this, but it's something to be aware of. Thriveworks is a mental health franchise available in 40 US states that offers online and in-person mental health services for kids and teens, individuals, couples, and families. On top of the that my teenage son has received little to no help with his treatment. After entering your city and state, you are presented with an identical calendar showing the therapists closest to you who accept in-person clients. No services were received for this fee and no subscription was authorized. How Do Therapy Sessions Work at Thriveworks? It offers treatment through both telehealth and in-person modalities, and this flexibility is something that very few of its competitors offer, especially at such a large scale in 48 states. I want to speak with the individual who creates and has responsibility for initiating or changing these billing processes not some individual who does the general billing. We also signed up for the companies in order to get a sense of how this process worked, how easy to use the platform is, and how therapy takes place at the company. They tried charging me while the card was frozen. BBB Business Profiles generally cover a three-year reporting period. Below is a summary of the action we have taken in regards to this complaint. We have confirmed with our team that a supervisor has reached out to address the client's concerns and assist further. The sessions have been going on for several months and Ive never been called by anyone or received any bill for service, as was to be expected as I did provide my ******* Insurance information. Their billing department transferred me in circles and then hung up on me. Theres no way to filter by identity. Follow the instructions that were included in the email you received when you scheduled your first appointment. They cited better therapist qualifications and how easy it is to use the site as their top two reasons why. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 172 complaints closed in the last 12 months. NIH. The whole process felt less like starting therapy and more like signing up for a hot yoga class because of how little information I needed to enter. Practices are violating Medicare rules on amounts billed to patient. For this review (and for the sake of my busy graduate school schedule) I chose to just work with therapists who offered teletherapy. This means that you have a little more control over how intensive your therapy is (and how much you spend on therapy). I was assigned to Thriveworks for EAP (employee assistance program) I was charged for the 5 Sessions that allowed by the ****************** after being attacked at work by an inmate, I was charged ****** that I wasnt suppose to pay for I called and they said my insurance wasn't being charged so I called my insurance and they told me that this was covered called them and said they would issue a refund still have not received said refund. Fill in the required information, and send it. These included questions about my childhood, my current substance use, and if I had ever been to therapy before. I have called Thriveworks 3 times. Nothing is in my portal. While its services can be somewhat expensive and there have been complaints about its billing practices, overall, users seem very satisfied with Thriveworks. We received an email from them saying the appointment had been cancelled. If you don't have a portal account yet or have forgotten your password, please contact our office. BBB is here to help. She has over a decade of experience as a professional journalist covering mental health, chronic conditions, medicine, and science. I am requesting a full refund that was deducted from my account without my permission. BBB Business Profiles generally cover a three-year reporting period. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I receive text messages from them every other day saying I have a balance due. As of last year my insurance was paying a majority of the payments that they bill insurance companies $250 for each session. If you miss a session or dont cancel within 23.5 hours of your scheduled appointment, you pay a cancellation fee of $99, and your insurance will not be billed. We can handle everything from diaper services to gym memberships, to gaming or music services. There is no space and time set aside for doing the emotional work that the user needs to do, which is a basic tenet of talk therapy. He stated he would transfer me to billing. Contact Us - Schedule, Reschedule, Cancel Appointment | Thriveworks BBB Business Profiles are provided solely to assist you in exercising your own best judgment.