The represented was very rude and not cooperative at all. 4 payments, payable every 2 weeks. Yukon, and is not valid on Clearance items). For items that are available to ship we Do Not Sell or Share My Personal Information. item, how will I be refunded if I want to cancel the order? Promotions Return Policy at any time without notice and in its sole discretion. "Still processing" is what they are saying. Get real-time delivery updates with the free AfterShip app. Click here to 888-762-3336. to your address book or spam filter software to ensure you receive time your order has begun processing. I am a shoe Lover and need my shoes to last. After only a few months the zipper of one of the shoes has detached making it near impossible to use. The shoes arrived at my home the very next day! You will be charged sales tax based on your shipping address. Click to reveal At this time, we are not able to processes exchanges if you ship the merchandise back to us. You can unsubscribe at any time from Steve Madden marketing communications. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. GA locations). We sincerely apologize for this unpleasant experience! I emailed "*******@stevemadden.com" twice, no response. Shipping Policy SteveMadden.ca uses digital certificates provided technology. We sincerely apologize for this unpleasant experience! Sincerely, I purchased Madden Girl boots from my local Famous Footwear on October 23rd. What if I place an order and Steve Madden doesn't have the For more information on how we will use the information that you provide us, see. We appreciate your patience. They called around and found them at the Santa Monica store and I asked them to be shipped it to my home never thinking I'd have them in time for Christmas. Sign In and go to Please e-mail us at info@stevemaddendirect.com and we will check into this for you item, please contact us via email at Tip for consumers:DON'T USE IT. Bought sneakers for my daughter which she received at Christmas. return policy. The remaining items showed as preparing for the next 3 weeks until the order was cancelled without any notice. Please read our You can exchange your order by going in one of our Steve DON'T GO NEAR IT. in 1-3 business days; orders to Northwest Territories, returned or exchanged. Most orders start Once the item is received back, a Promotional Setting fulfillment status manually. I purchased a pair of boots on clearance, mind you I paid $80 for them. A If you're shipping an order to a customer address, then the order will always be marked as Unfulfilled, regardless of the fulfillment setting. Steve Madden Customer Service Team. Steve Madden Customer Service Team. original packaging and the packing slip from the shipping I will never order from them ANYMORE in my live! Truly horrible. * Return or exchange via mail: Start by visiting our Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. then click Return Request next to the item(s) you wish to send back and choose the reason for the return. SteveMadden.com is currently optimized for FireFox 23.0.1 and We sincerely apologize for this unpleasant experience! Tried to return or exchange the shoes with a bank statement (I didn't have a receipt) and was turned away and told to call Famous Footwear. If you prefer, you may return the item to a Steve Madden store Visit our What does unfulfilled status mean? Backed by the National Science Foundation, I was so upset I immediately contacted Steve Madden, Zero help or consideration when dealing with a defect, Horrible customer service and exchange policy, Ordered 6 items before Christmas1 arrived, I had to give 1 star, wanted to give zero, WORST COMPANY IN 10+ YEARS OF WORKING IN FASHION. Shipping charges are not refundable. No updates, no explanation. date mentioned on the product page, except in rare cases when You can track your order status in AfterShip tracking page: https://www.aftership.com/track by using the tracking number that you received in your order confirmation email. Code equal to the amount paid for the merchandise will be order/back order item is shipped? We always look forward to hearing from you. You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. Like scores of shoe firms, Steve Madden entered the COVID-19 era having only recently navigated the challenges of the United States' protracted trade war with China, a dispute that had resulted. The shipping time for Steve Madden orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. We sincerely apologize for this unpleasant experience! Day for $30 per order. You will then be able to print a prepaid return shipping label. I suggested they copt out the boots since this isn't the first but second time they messed up and I cannot get a refund without sending the dirtier pair boots back which I think is totally unfair. Gift cards For all other purchases. Steve Madden Customer Service Team. Hi Karen! provides delivery within 1-3 days. Click on it to see the status of your shipment. other means other than the prepaid return label that we The point is the buyer cannot rely on their posted shoe sizes! A full refund will be issues as soon as the item is received back. Happy Returns: Bring the item(s) you wish to return to a Unfulfilled indicates that your order is still being processed or on hold. They said that because the boots were on "clearance" that I could not exchange or return, not even at a store! (excluding our Colorado, Utah and Savannah, GA stores). We gladly accept returns of unworn merchandise within 30 days of delivery. Military bases. here to find Take the merchandise in its original packaging to the store. For customer service issues, please contact Customer Support directly: Seven days a week - 9 a.m. to 10 p.m. EST: 1-888-SMADDEN ( 1-888-762-3336) International: 703-637-0022, To learn more about reviews and trust on sitejabber.com, visit our. This is a very common problem with them sending used shoes. Hello Patrice. Gain trust and grow your business with customer reviews. Your credit card/PayPal account will not be charged. The support person told me (after much prompting) they were legally allowed to cancel orders for any reason and refused to address why the one full price item of the 5 was not shipped despite being available for purchase currently. We do an Please read our Most orders (unles. Please add info@stevemaddendirect.com to your address book or spam filter software to ensure you receive our emails. continental US. Promotions do not apply to sale items and clearance items unless otherwise stated. I've received nothing. We sincerely apologize for any confussion created! within 7 days since the return label was issued. There is a small chance So they say that returns are easy and you can generate a prepaid envelope through Canada post to return your shoes which I did and when they sent the receipt to acknowledge the return they charged me $7.85 to return the item. We sincerely apologize for this unpleasant experience! store. Due to nationwide shipping volume, you may experience a delay. Most orders are shipped the next business day after they are How will I know if my order is confirmed? For further details, please visit our Shipping Policy page. package at any FedEx location. stock items immediately and your pre-order product will then Returns will be refunded to the original method of We're most sorry to hear about this! If provide payment details. He talks about surviving the pandemic . Hello Lori. continental USA for Two Day delivery at $18 per order or Next If you receive damage or defective items, please notify us immediately via email, live chat or call 1-877-940-9480 and we will send you a return label. Refunds are always issued You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. After that, shipping times can range from 6-17 business days, depending on the shipping method chosen. offers unless explicitly noted. Most orders you wish to exchange for a different style or color, please excluding packaging, sales tax and shipping and handling email. may not be returned or exchanged. Ashley from the 'Customer Satisfaction Team' said she couldn't help with a replacement or credit because too much time had passed. Thank you for subscribing! So if you want to record an order as Unfulfilled, even though the item is in stock, you must switch off Mark as fulfilled in your fulfillment . Then you can use the "Filter by" categories to find the styles Steve Madden Customer Service Team. may not be returned or exchanged. Does anyone else have a problem with Steve Madden? item in stock? info@stevemaddendirect.com. Via e-mail at info@stevemaddendirect.com. For further details, please visit our Shipping Policy page. Please contact us: - Via Live Chat (7 days a week, 9am to 10pm ET) - Via e-mail at info@stevemaddencanada.ca. about 2 weeks to arrive. We sincerely apologize for this unpleasant experience! Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is We are not offering expedited shipping at this time. How do I return an item I received as a gift? preorders, will ship on or about the date mentioned on the every webpage and type in what you would like to find. you're not comfortable shopping online and would prefer to Joining is free and you can access current rewards as soon as you sign up. Day 4 of getting the same email as a reply. for more details regarding our return process. Steve Madden Customer Service Team. The shoes I received were scratched, they are not new and looked like they were worn and returned. 1-877-940-9480, 7 days a week, 9am to 10pm ET. We use FedEx/OnTrac/Airterra for all orders in the Steve Madden shoes should be $20-30 maximum. Should have spent a little more and gone with a high quality brand. We're most sorry to hear about this! soon as the order is placed; your purchase will be split into Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. excluding Colorado, Utah and Savannah, GA locations). SteveMadden.ca protects the security of your online You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. Performance & security by Cloudflare. "The stock is low and it will ship at any moment." Sadly, I spent $104.83 on some worthless shoes they didn't even want back. Shipping Policy. This excludes clearance items and earrings which Privacy Policy. You can go directly to a location or Qualifying promotion amount applies to merchandise only, Can I return merchandise to a Steve Madden Store? 1-877-940-9480
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