Hi codylock, They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. To suspend your service, please go to My Verizon. Details Get it fast Select shipping options at checkout. Archived post. If you have multi-device protection on your account, it will continue to be billed. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. I did that, but ended up cancelling my order that Wednesday because there was no progress. Archived post. The app keeps telling me to "take action": "To process your order, we need you to take action. Is there anyone from Verizon who reads and responds to these messages? Will it take longer to get to me now? Ridiculous. Theres no need to stress about bumps and hiccups when it comes to your Verizon account. Order previews are not automatically sent. and will my phone now take longer to get here since i have to wait till tomorrow morming to call? We do not hold mobile numbers for non-voice devices (e.g. Going on vacation and need to suspend your service? - Verizon Due to inactivity, your session will end in approximately 2 minutes. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Tap Bill . This suspension is only available for voice devices. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there? I was getting the same processing message for over a week on that one. How did you get out of this situation?? I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community New comments cannot be posted and votes cannot be cast. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. ScootinFruity 9 yr. ago. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have never had to worry about a wait getting somebody to pick up the line. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. calling 8am sharp haha!. Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. Correct answer: Order status still pending? - Verizon Community Anyone has similar experience with me? Privacy Policy. From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). Click Orders, then click View order status. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check Order Status. After we are both following eachother, please send me a direct message so I can review this for you. How can I? I sent an e-mail just as you did and still have never received a response. Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. Wondering if anyone knows what if anything I can do on my own tonight. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. All seemed well as I entered my cc pmt info while on the phone with the rep. haha made my night a little beetter. All of them are clueless so far today. Please follow us on Twitter @VZWSUPPORT. At this point don't think my phone is shipping by 10/22. Please let us know if you need additional help. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Any ship date? How do I get my In-Store Pickup? If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. I gave it from Wednesday night until Monday morning. Go to the Pending account changes page in My Verizon to remove or cancel an order. This is to ensure you are getting the products and services at the price you agreed to. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Call 1-866-338-7390, which is a line for internet orders. Open the My Verizon app . View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. Your mobile number also wont be charged for voice, data or feature subscriptions. Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. Order on hold, take action : r/verizon - Reddit NidiaA_VZV If it were to be delivered you would have a tracking number over night. I was told that for my order, they had a problem on their end and all I could do was wait. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Have a phone you love? There are many reasons why you may need to suspend your service. You may be going out of town for an extended time, remodeling your home, or spending time at your summer home. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. I did that, now my order i on hold with action required which is Review and accept T&C. If those rates are normally lower, youll continue to pay that lower price as your rate. Excludes Verizon Prepaid plans. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Be Aware - "Your Order is on Hold" | Android Central You can't have more than one pending order on your account at a time. I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Call Verizon. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. I have zero trust in Verizon at this point. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. I tried to buy the phone the same way yesterday and that order did not go through. If you have multi-device protection on your account, it will continue to be billed. How do I search for my orders? The person he spoke with said that they couldn't get the order to open up that something was wrong. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Now my order status shows: We received your order and it is in process. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). I asked them to re-run my card again, and they said it was declined a second time. Buy the New Apple Airpods Pro (2nd Generation) | Verizon Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. Due to inactivity, your session has expired. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. How do I make a Locker Pickup? Each time your order changes, you will receive a new confirmation. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. Sometimes customers need to temporarily stop their Verizon wireless service at some point. Perhaps your phone is missing and you want to make sure no one else uses your line. Review the order info then tap View details to view delivery info. Yes, monthly billing will continue for certain charges and taxes. Thanks, You should be good just make sure you ask who ever helps you. May require scrolling down. View orders FAQs - Verizon Enterprise Solutions Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. They make it easy and stress free. He kept saying I wouldn't be able to track it until 24 hours. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. You must wait until the pending order is completed or you can remove (cancel) it. Suspend or Reconnect Your Verizon Wireless Service Happened to me. Anyone have an order still not confirmed? : r/verizon - Reddit A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Order Problems (Canceled, On Hold, Pre-Orders, etc..) - Android Central You can view a copy of your confirmation in your My Verizon account or on theMy Fios app. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. Excludes Verizon Prepaid plans. Checking in on Verizon S22 Ultra Pre-order Status' - Reddit In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Verizon customer now for 17 years but just about to end! Add, manage, and cancel all your subscriptions in one place. You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! The app keeps telling me to "take action": "To process your order, we need you to take action. Probably, but tomorrow you will know for sure. Click Manage. Not enough money? You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. $199.99 was $249.99 Pricing reflects 20% savings. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. Excludes Verizon Prepaid plans. The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. Your service can be suspended between 30 days to 9 months. Cookie Notice Called Verizon, was told I can just cancel and re-order. It still says on hold after doing all that. Go to the Pending account changes page in My Verizon to remove or cancel an order. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Will it take longer to get to me now? There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. Welcome to /r/Verizon! I was told that for my order, they had a problem on their end and all I could do was wait. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Excludes Verizon Prepaid plans. Plus get discounts. You must reconnect service to the mobile number before the 3 years and 90 days are up. There is a one-time charge to initiate a vacation suspend. I went to My Verizon and the order isn't even showing as a recent order. This service may not be available in all areas. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". Privacy Policy. Fios Order Status & Confirmation | Verizon Billing & Account
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