You must do this within 15 working days of our response. FSS is committed to its customers! We never leave a job unfinished, or a customer unsatisfied with our level of service. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. No one had noticed that the bathroom vent ducts were just lying in the attic. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. Stonewater Roofing Review: Residential roof - ComplaintsBoard.com Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Compliments, comments and complaints - lgah.stonewater.org I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. If youre not sure what to do, get in touch with us so we can help. Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. The house is absolutely beautiful in side and out !! I'm really sorry that you've had to chase us for the correct email address repeatedly. I'm really pleased Tracey could help you :) ^Jade. 0000000832 00000 n So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. Definitely recommend in all areas, Thanks Abby. No one cares. We undertake some works throughout the year to keep where you live in good shape. Companies can ask for reviews via automatic invitations. Planned improvements are different from the repairs you report to us when something isnt right in your home. He got mad and came out of the attic and left to go get the right vent cap. I notice some mold on a couple of the rafters. Hi there, I am sorry to hear about the difficulties that you and your family have experienced, and I can understand your frustration and disappointment with the situation.We would welcome the opportunity to investigate this matter further. DO NOT EVER ENTER INTO SHARED OWNERSHIP WITH STONEWATER. Thanks for your lovely feedback! I told him this is not acceptable. 0000005570 00000 n They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. Copyright Stonewater. Thank you so much for sharing that with us. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. 0000003570 00000 n They did say they would fix the rafter, but as of today it has not been done. We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . She has been kind and supportive all the way through and very understanding. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. Stonewater Reviews | Read Customer Service Reviews of www.stonewater She made me feel at ease and got the job done efficiently. House was handed to me smoothly. The easiest way to report your repair is via MyHome. Verification can help ensure real people write reviews about real companies. One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. The easiest way to report your repair is via MyHome. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . Revealed: Housing Ombudsman names landlords in latest complaints I had two-bathroom vents that vented into one of the wind turbines. - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. Stonewater Roofing | Better Business Bureau Profile Hello Mr Voysey. Featured review. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. 0000014031 00000 n Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. (727) 582-3100. www.pcclb.com. They charged for 3 wind turbines but installed a ridge vent instead. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. I'm an L&G customer. 0000065964 00000 n Hi Steve, I'm sorry to hear this has been your daughters experience. That means we manage over 500 homes on . I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. Modern slavery and human trafficking statement. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? 0000001152 00000 n If everyone was like her the world would would be a better place. Verification can help ensure real people write reviews about real companies. He said that they had fixed it anyway. Stonewater is one of Legal & General's managing partners. She made a successful case for us that was accepted! We're sorry that there are a few more issues to sort but we are here to help. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Thanks Stonewater, for looking after my mum! Over the last 5 years they Remodeled our kitchen, laundry room, and formal. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. This would have been a 5 star review however I found there was a lack of communication in my experience. Thanks for letting us know about your experience, Karen. Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. What can I do? I sent an email to Stonewater this year, but never received a response. I can see that someone has arranged to come out and have a look at the issues you're describing. Founded 1989 With Angi since August 2010. Breaching data protection policies and staff still working from home with our personal information. 0000065925 00000 n My mum also has suffered as I'm get carer and I'm unable to get out and look after her. I would recommend Stonewater and will be telling everyone about my experience with them. From start to finish, the agent who handled my move has been nothing but helpful. Gail Walker of Stonewater always responds to my questions and is always there to help. !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. Thanks Sandra! Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. there is no communal heating! Policies - Stonewater Krissy was fantastic and was able to chase up the application at every point. Stonewater Construction LLC | Better Business Bureau Profile Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. Find out how to make a complaint and how we will deal with your complaint. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0000066584 00000 n 0 Anyone can write a Trustpilot review. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. Enter a zip code and get matched to businesses near you. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. No, Stonewater Inc does not offer a senior discount. By doing this, our aim is to deliver great customer experience as often as possible. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. Thanks for leaving a review Natalia! Companies can ask for reviews via automatic invitations. What if I'm a Stonewater Legal & General customer? Could not have gone better. We'll be happy to hear from you. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. I was offered a management move in November 21 the property in question needed a lot of attention. cooker. Then they removed a 4-inch vent cap that was where my dryer vented through the attic. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. Great communication and very professional. 0000072804 00000 n No point in giving you details as the family has decided to move out our relation. Share your photos and videos with others to prove the truth of your words. STONEWATER, INC. :: Texas (US) :: OpenCorporates Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. Find out how we combat fake reviews. ~ Matt. They are punctual. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. These agencies . 0000012248 00000 n Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. This weekend he has had 5 people in his flat drinking all night til 5am Sunday morning, is this acceptable ?? Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. The Customer Complaint Panel who are they and what do they do? This review was chosen algorithmically as the most valued customer feedback. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names Find out schedule planned improvements. Dealing with ASB is a very complicated and often time consuming process, which we know can be frustrating at times. In a few weeks a man came by to fix the mold. Well versed in excuses and trying to overcharge tenants. Also, you can get the smell from one bathroom to the other. They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. - Hani. Stonewater Inc Reviews - Port Neches, TX | Angi You can access MyHome on the web or via the MyHome app. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Give us a call, or request a free quote today. About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. 180 0 obj <>stream This is where the problem started. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. Then eventually got a new boiler fitted but since then nothing but issues. I'm glad everything has gone smoothly for you :) ^Jade. Thank you for getting in touch. There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. My virtual Property inspection with Suzan was really efficient and easy.
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