I went to Aspen because the commercials make it look like a pleasant experience. Forces Left Afghanistan. Dont think so? I received a full set of dentures from the above business in August 2022. Visit Stone Dentistry & Dentures in cicero. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. 10/31/2022. International Association of Better Business Bureaus. My next (unnessary) appt. Throughout this process, the owner of the . This review was chosen algorithmically as the most valued customer feedback. I returned a few days later to have it fixed. I would like the public to know this business is unreliable and do not do good work. If a patient in a traditional private practice has an issue with any of the work done, there is typically a face-to-face discussion with the dentist and/or the office manager. Product_Or_Service: Dental Work Colleen Kluck 17153407541 Help me please. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, From Business: Aspen Dental in New Hartford, NY is open for all appointment types. file this complaint and put in her permanent employee folder or site. Within a week, I had my refund. They also sent a letter to the BBB saying that they billed the wrong insurance back in Feb, and wasn't notified until April about it. I myself went and called METLIFE and I was told aspen dental either needs to mail or fax the claim information to they so that net flier can process it.. no emails are allowed.. I can't say enough good about the hygienists they are so sweet! This will surely increase the credibility of your complaint. I then spoke to someone in the business office who went over pricing options. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. So I called and asked them to send the bills in, but they never did. . Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. All other marks contained herein are the property of their respective owners. I was told the office manager would call me back. The first payment a mistake was made. I do have the phone conversation recorded agreeing he would refund me the money and that we both agreed to part ways, ******* told me he would call me back in 45minutes to process the refund. Please advise to: you don't want or need an employee like this in your organization. I asked for a refund of the overpayment of 30 in office visits and 495 for the crown and was threatened that I would be charged ***** for the temp crown if I want a refund. My appointment date was 12/19/2023 and I just got a bill for 161.00 I paid 60% at the time I made the apportionment and 40% after I got the services done. Now out of the blue Aspen sends me a bill for over $200. Then approximately two weeks after that I received two checks totaling the amount I had paid toward the remaining balance. Dora) for the replacement partial rec'd recently, which is the difference of $900.00. This is how you avoid litigation and hard feelings over money. Aspen said they do; now Im stuck with another bill. Explore dentures. This review was chosen algorithmically as the most valued customer feedback. Read our FAQs Speak to your local office Two months of enduring ongoing inconveniences and incompetence and I've still gone untreated due to their refusal. Third Party Financing and Credit Cards. Bless you,, thank you. Aspen Dental settled, paying $175,000 in restitution without admitting wrongdoing. I right away headed to Aspem Dental where it was done. I had multiple conditions that had ravaged my teeth. All I want is my 495 for the crown and 30 for office visits back due to not being able to get my crown and being overcharged by 30 for office visits. Well Aetna said they dont cover the root planning, scaling and antibiotic on the same day. I will always check all of my bills carefully from now on. This required a follow-up appointment for the excess adhesive to be DRILL out of the empty space by a different technician per my request. I am happy that this is resolved, and will return to them for more work. As a matter of policy, BBB does not endorse any product, service or business. The tooth feels like it's in wrong. My bite-line had to be re-scanned and another crown ordered. I had two insurances which were both billed then the balance I paid $1100 cash and the balace was financed thru Care Credit. Please be advised that I Stacy s Kitchen on 4/25/2023 called and cancelled my account with you. After my procedure I claimed bankruptcy Chapter 13 and if this was open debt it would have been on there. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Submit a complaint and get your issue resolved. I now get a bill for $343.25 when the original treatment was supposed to be $1037.00 and charged to my care credit account. I will only accept a full refund of the 525 for overcharging and for the crown that I will not be getting there as a satisfactory resolution. On Fri Sept 30, I got a call at 7:34a stating they needed to resched due to oral surgeon and no rooms avail. Beware. Was quoted a price of $1719.00 to pay off my balance, which I paid. I was early for the appointment but she was delayed by other patients thus my care felt rushed and careless. Also, the economic crash of 2008 was a huge boost to corporate dental. So now I am left with a lower denture that does not fit. I claimed bankruptcy a few months after that. Now its in collections. Aspen Dental form, generate your personalized digital signature in a few fast actions, and streamline your workflow without the need of leaving your browser. Syracuse Dental Group Dentists Website (315) 401-7778 314 Strathmore Dr Syracuse, NY 13207 32. Thats another truth no one wants to face. I go back to the office, they are close for the day. The phone rings, someone picks up and puts me back on hold. Needless to say, the claim was submitted to my insurance company that day, and I'm still waiting on my husband's bill to be submitted, which is under my name. Their extremely restrictive hours has made it impossible for me to taking any more time off from work and they are unwilling to even to accommodate. maybe a break in price for putting my teeth back in or free. Aspen Dental | Complaints | Better Business Bureau Profile So I was to receive another refund. She is an angel., A modern and relaxing atmosphere. I did not give permission for my credit report to be accessed by the business. So I let them do it, and paid cash for my part, the insurance company is Aetna. I've had many entist in the past 50+ years, and he is one of the ve, The name of our practice is "Very Gentle Dental", where we provide quality dental care in a very gentle, friendly, noninvasive manner. The employee told me that she wasnt sure why the insurance didnt pay the claim. I have received a bill in the amount of $172.40, from Aspen Dental (Mt. She is good at explaining the condition of my teeth at the same time the options that is available for me. They did X-rays and an exam and scheduled a date to fix it. I am glad to hear you filed a complaint with your BBB. Huh huh huh? Well guide you through the process. BBB Business Profiles generally cover a three-year reporting period. In my opinion I was treated by techs who didn't know what to do. **************************** that I would receive a full refund of $4312 if I did not continue services with Aspen Dental. The policy covers all dental procedures provided by Aspen Dental, including fillings, extractions, root canals, and dentures. The location has been repairing them for free, so far. I wish to have all claims reversed and payments refunded so that I may seek adequate care from another practitioner. she seemed that she didn't want to talk to me or answer any questions i had. Aspen Dental New Patient Forms - Fill Out and Sign Printable PDF *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Aspen Dental | Complaints | Better Business Bureau Profile ****** told me she would send the information to the office manager. Their singular commitment is to do whats right for their patients.. ), My front tooth is coming out what is the cheapest way to fix, Do Not Sell or Share My Personal Information. Aspen dental is very cunning and dishonest. Because they did not follow up in a correct, timely manner. Please tell me if this is a scam. Cost to get your teeth cleaned? (Another crappy company) I believe that Aspen Dental is trying to scam me into paying them for services that the insurance company already paid. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! # 104658] I paid for a set of upper dentures. Exemplary patient care, outstanding aesthetic results, co, Dr. Nicole Grassi's passion for dentistry comes from all the time she spent visiting the orthodontist as a kid. If you could look into the above matter re charges, I would appreciate it and your follow-up as well. On Sept 20, 2022 I had a core build up in prep for a crown at the ****, ***** location and was charged and paid $610.00 (495 for crown, 85 . Today, November 24, 2022, will be my fourth appointment for having a crown (the same one) installed for the fourth time. Please send me an invoice or ledger showing that I have a zero balance. I then used my original dentures until my next scheduled visit. After a week or so, I noticed that one of my upper teeth that they did a filling on was feeling weird. Wrong. This is how things have gotten so bad, and there is no relief for working dentists under capitalism. took all of a few minutes to give me a snug fit. **************** was not present at this time so another dentist (**********) attempted; however I immediately declined any further treatment once he dropped the crown on the floor when attempting placement. I filed complaint with NY State Attorney General's office, got letter back they received it and have never heard another word. This doesnt make sense. Aspen Dental Customer Support Lowest Rating. I plan to fight, but looking at the thousands of billing complaints I don't have much hope. Our staff understands the importance of educating, From Business: Our mission is to provide state of the art dental care to our patients with excellence, compassion and integrity. So why are they allowed to own dentists & dental offices? Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. Crap like this in our faces is also why people are cutting out paid-for TV. Enter the refund amount as a negative amount for Ins Pay (e.g. I kept receiving bills every month from Aspen Dental for the amount that they said the insurance would cover, so I called them up and asked why. I haven't added any problems. . Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. Sent to finance lady, of course they said the most expensive package was best for me. Can you believe they have an extended cut of this? I have to go to another dentist to get this completed. lower, they were defective and they had to make another pair on 07/31/20,then they were defective, then on 01/25/21 they had to make another pair and these are defective clasp are breaking off in my mouth this is very dangerous. After x-rays, and an exam I was sent to the finance woman. All other marks contained herein are the property of their respective owners. My experience here has been wonderful. BBB Business Profiles may not be reproduced for sales or promotional purposes. Dentistry has a reputation for being emotional, so well-run offices are always ready to handle these situations before they escalate. Dr. Laura is friendly and gentle. Attention: Samantha Fikes So I left I dont even, From Business: For most people, Downtown Dental Syracuse is the only dental office you and your family will ever need, located in the heart of Downtown Syracuse in the historic, From Business: NEW SMILE - NEW BEGINNINGS WHERE WILL YOUR NEW SMILE TAKE YOU? I would Aspen Dental to update my balance to show $0 due. Everything is new and digital. I have had it with the lies that I have been told over and over by Aspen Dental, I would not ever use them again. I will not pay the $95 over charge, its not my responsibility. When you start in dentistry, you quickly learn that whatever direction you choose, it will be entirely yours. BBB is here to help. April 18, 2023 If theyve recently been to Aspen Dental (or the like), they may be tapped out financially. Keep in mind: when you choose Aspen Dental for your dentures, you have the peace of mind in knowing that we'll go above and beyond to make sure your experience is great. So I would like to know why I am being billed this amount now. Notice, I said served in Lake County, because thats what we did. Click here to get notifications about new complaints of Aspen Dental. XXX-XXX-XXXX. I have not received my full refund. They said that they were waiting on the insurance to settle the bill, and that we would receive a bill til they did. hrowan@att.net. I tried to call them today 04/26/2023 to ask if they did as I requested and they blocked my phone number. I have never had such a wonderful experience in a dental office. Bad practice -try to get clients to agree to large billing and never approach the reason you made the appointment. The woman I spoke to was very friendly, and good to deal with. She tried several times to make adjustment. By March 25, 2020 I still had not received my refund and called Aspen Dental. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. if there were any other issueshuh? BBB Business Profiles may not be reproduced for sales or promotional purposes. Please remove my account from collections and remove any negative marks towards my credit. Headaches every time for days after the crown is put in. I went in as scheduled in February for implant.
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