Goodbye. So no orders went through, still have issues with placing an order now. Editor, Marcus Herbert, [DISCLAIMER: Any posts made by myself are my opinions and do not represent my employer]. I placed a home delivery order with Argos on Wednesday. Tell me is this the way that such a large corporation should behave and are they even acting legally. no returns accepted. I will post details of final outcome once this is over, in the hope that it will help others. If you didn't get the confirmation email, it's likely something went wrong and the order was not placed. You never speak to the same person twice, which means no-one knows whats going on, and they can claim its "not their fault". I was told all line managers had finished their shifts and i would have to ring again in the morning. Its shameful that Argos are not honest about the delivery dates, well if you are getting too many orders then please do not book any more when customers tries to order online or in store. They told me to wait and see what happens and if I am charged then they're happy to refund me. LOL. I just happen to have a name thats been in conflict with their past. I am awaiting my apology but I do not get it. Surely each item is sent in one box, or at the same time? You can speak to argos to get them to tell the bank they arent going to collect the payment but by the time youve got through to someone who understand what youre on about and can actually handle it youre probably better of just waiting. I then received a delivery on the following Wednesday. Hq Theatres Jobs, Convert One4all To Cash, Ross Mccormack Actor, Argos Taken Money But No Order Confirmation, Who Is The Father Of Amelia's Baby On Private Practice, $10 Gift Card$10+typegift Card, " /> , Convert One4all To Cash, Ross Mccormack Actor, Argos Taken Money But No Order Confirmation, Who Is The Father Of Amelia's Baby On Private After a moments thought she mumbled that they could send a 5 gift voucher as a gesture of good will. I am currently waiting for some-one to call me back, as I don't see why I should wait AGAIN and pay interest to my bank, whilst Argos earns interest from my hard-earned money all this time. When I queried this, she explained that, although I had received the item on Saturday 28th, I had not called about the mix up until Wednesday 2nd. All Rights Reserved. Iconic discount shop to shut its doors next month - is your local affected? 15mins, I started shifting from one foot to the other and leaning heavily on the counter, as I tried to control my annoyance. If it's been two hours since placing your order, and you havent had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. On Monday, the allusive 'Lisa', called me. Old thread, but I have the same issue. I said that was fine but how were they going to compensate me for the 3 lengthy phone calls i had made. and would get back to me. Sign in or register to get started. Operator in put the order in to the computer and found that the paper work had not even been forward to the warehouse for dispatch. Still haven't had an email confirmation and not sure if your order has gone through? They run security checks on the payment and then release it back to your account. If Argos cant trace it, you will have to wait till it clears on your statement and then send that to Argos or get a ref id from your bank. http://www.argos.co.uk/static/Product/partNumber/7641637.htm How on earth does that work? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The poor manager (only a young lad) then had to stand and apologise to me because some woman called 'Lisa' had decided that they needed to investigate the matter before they would give me back my money and had put a block on the order so no one else could even get into it and tell me what was going on, let alone issue me my refund. "You are not responding to DMs [direct messages] no live chat no way of getting though on phone.". The Perth branch returned my payment via the card I bought it with, then told me it takes 10 days to reach my account! If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. i have also been stung by the argos shop scam its more like a legalized fraud than a shop i ordered a dinning table and chairs shown in stock on the web on 4 of nov 2011and expected 14 day del how wrong i was phone call from argo today 29 nov carnt have table and chairs untill end of feb 2012 i can have a gift voucher refund as i paid by gift voucher but whats the point as they carnt sell me what i wanted two other tables simialar to the one i ordered are both out of stock but the one i ordered is shown on there website still for sale and in stock and now theres not even 28 days left to try and order another off them for a replacement this is the last time i ever buy from argos unless i have no choice and can take it away myself all there staff are so helpfull and understanding on the phone I WISH something needs to be done to shut them down after i have got my stuff next year of course it was quicker buying my house to put the table and chairs in then dealing with argos or have they ran out of oak to make my table with and are just growing a bit more. One shopper tweeted Argos saying she'd been charged 1,200 and had received no confirmation of her order. This has never been the case before as Argos always accepted returns. Things (IOT). I have searched for this model all over and do not see any relevant link other than argos. Help!! Taking money for products which are not available. Instead, she starts quizzing me, miss quotes the taped conversation I had with Will (yet maintaining she listened to it), that they took the funds from my account as soon as order was placed (would not normally have trouble believing this but had already checked twice with bank and knew it went out on 30th - four days later, two days after delivery was due) and then tells me that she is going to investigate this further, with staff and couriers etc. They need to cancel the order from their end so I wouldn't wait 10 days. "The money is now leaving my account but I have no order confirmation from any of the orders to say its placed. The payment went through on Paypal's end, but when I was redirected back to the store, I received an error saying the payment method was invalid. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back . After a month, I called to find out when to expect delivery, only to be told that half of our order had still not reached them - by that they meant that only half of the actual items, e.g. ComplaintsBoard.com is a leading complaint resolution website on the Internet. caused. Leave the Archive, I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. I therefore opted to take the offending item to my local store and get the refund done there. It's currently in my PayPal as 'Pending' but the funds have been deducted from the available money in my bank account (but the transaction hasn't shown up yet). 1.30 came on Saturday and still no delivery, so I checked my e-mails (no confirmation) and my bank account (money had not been taken). My order was not in stock and i was told they cant sell me anything thats not in stock. Argos had tweeted an apology on April 23, saying it was sorry to customers for its website temporarily going down. End of ridiculous conversation. Absolutely no way I will ever shop or advise any one to do in future from Argos. On the payment says Order Expiry Date : 10 days from the payment date . Argos Limited 2023. I've then contacted Argos via live chat and they confirmed the payment is pending and hasn't left my account and confirmed the order wasn't placed. I therefore decided to check it - and was straight on the phone to 'customer services'. One shopper tweeted Argos saying she'd been charged 1,200 and had received no confirmation of her order. If you click on a link in this story we may earn affiliate revenue. I fully intend to take the matter further up the chain of command until i get a satisfactory out come. Another customer said a 500 gift card payment had been processed despite the order not going through. Or whatever, I will probably never find out. I was more than a little annoyed and asked to speak to the line manager to take the matter further and whether some compensation would be appropriate. I didn't want it any more but decided it would be best to take it back to the store myself, explain and get my money back straight away, rather than waiting, who knows how long for them to get it back and issue the refund. Thanks, Authorization will eventually expire and drop off releasing the hold on funds in a few days. There is no order history on my account, which is the weirdest thing in 2021. Editor, Marcus Herbert. for any disappointment (?) i would also advise to contact Paypal as they may be able to speed this process up ". It couldn't, however, tell The Sun how many customers had been charged for orders that haven't been processed properly, or how many people have already been refunded. Sep-10-2015 03:59 AM. It then occurred to me that the package was a bit small compared to the size that I was fully aware it should have been. Can I add something to an existing order? When I explained that I didn't have her surname, I was cut off! Beanbags are out of stock. I was told before that there is slight delay and I will get bed before 20th April now I am told that it will be middle of May for bed which was ordered 23rd of March. We often link to other websites, but we can't be responsible for their content. Very clever! Nothing will come of this. The retailer told The Sun this is unrelated to customers being charged for unprocessed orders. Is 10 days normal? May I apologise (is that what this is?) Customers have expressed their rage on social media, with some saying they've been charged up to 1,200 for multiple orders that haven't materialised. To see all content on The Sun, please use the Site Map. It could not have been plainer that the days of, 'the customer is always right' are long gone, instead having been replaced by Argos with, 'sc**w the customer and see how much extra money we can make from them'. Their site hasn't worked properly for months. At the time a message came up, telling me that they could not confirm my order at that time but I would receive an e-mail within the next few hours. my daughter bought an mp3 player but i couldnt find the recit to take this product back as it went falutey i then just took in and she said thats your own falut you should look after your i was affended by this behaver but i thought to leave the shop as i would get arrested for being angrue my daughter then is to never sahop at argos again her grandma was disapointed and want to takew things ferther she new they would just laugh so she let it. It couldn't be easier to shop for what you love and need; whether you need toys for the kids or want to update to the latest tech, you can browse all the latest deals, create a Wishlist and order products on the move from wherever you are. "Ive now lost money and have no idea how I can get my daughter's birthday presents. I was meant to have been sent a letter regarding the delay - I never received it. I sent a messenger message to Argos who said the extra charge would be refunded. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. wardrobe, had been sent to them. It says it was in stock at my local store so I tried to pay for it to then pick up at my store today. There are better shops out there; I really wish I never bought it! Leave the Archive. ************************************I volunteer my time on here to help you, so leaving kudos or marking one of my posts as a "solution" would be appreciated. Its the biggest name in ulster. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back into my account. ANY assistance would have been welcome) please contact us onetc" Refunds may take 3-5 business days. I didn't receive a confirmation email after ordering. I was amazed to say the least the operator then checked to see the current stock ability of the items and said everything was now sold out and therefore unavailable. How do I stop the payment as I didn't actually place an order! I RANG THE CUSTOMER SERVICES DEPO FIRST AND THEY SAID THAT AS IT HAD FAULTED TWICE I WAS WITHIN MY RIGHTS TO ASK FOR A DIFFERENT MP3 MODELBUT WHEN I ASKED AT ARGOS THEY SAID I COULD EITHER HAVE MINE SENT AWAY FOR REPAIR OR A LIKE FOR LIKE EXCHANGE. Well, I certainly don't make the same mistake twice, and will make sure that no-one I know makes the mistake of using Argos. This is because the payment will be rejected by, as no order has been placed, this payment then gets placed into Paypals holding account. . they havent got anough edication about they are job or just thinks selling some think purchased a wii for christmas we wanted to return the wii unopened and still sealedthey said they could not accept it. FURIOUS Argos shoppers say theyve been left hundreds of pounds out of pocket after being charged for orders that didnt go through. Shocking! As all our records show that the correct item was sent out to you I am unable to assist you further in this matter. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Argos - Argos Staff could not find items I wanted to buy. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We have checked our stock levels on the camera and they are correct; these are stored in a secured room. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Missing out on some big discounts now :(. argos taken money but no order confirmation. You keep telling yourself that! A few days later I was told that some-one would contact me in approx 3 weeks, to let me know what was happening - this didn't mean I would receive my goods then, simply it would be an update. She did not strike me as being happy in her job but did tell me that "Lisa will investigate this thoroughly". We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I really find it hard to believe that anyone from ulster, northern ireland cant spell one of the biggest names. WHEN I ASKED FOR MY 25% OFF I WAS TOLD THE OFFER FINISHED YESTERDAY ! I called through again, was passed round several departments, told that I should have received my refund from the store, as all it needed was for someone to call them and authorise it (REALLY? This 'woman', was the strop-bag I had expected and more. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. They said it is up to Paypal. Call me stupid, but I was not expecting the following: ), then finally told that 'Lisa' had gone home and I would have to speak to her Monday. Argos.ie is 1990s, All charges were corrected this morning. From the 1st phone call to place my order, all I have had are problems. 3 weeks ago i bought laser hair removal system from argos i had asked casier this prodact 30 days guarantee she said ofcours look at the screen you can chang and i live in England short time for learn English my English not wery well now, im still learn but ARGOS stole my money and they are played whit me i spoked costemer sevice staff she didnt looked the prodact and she decieded to exchange 10 minuts later i went to home bring more many she said to me we havent got any other prodact keep your prodact this is yours for healty reasons we didnt do any think i never used i never opened but they didnt chec they dont no what they are doing ), but Will was very apologetic and offered to have the goods collected and a refund issued, but it was likely to take up to two weeks. When eventually I managed to get one that I wanted the filling was insufficient and lost its shape and volume within a few weeks. WHAT CAN I DO, I bought a laptop from Argos in November, it worked for two weeks then the screen broke. I called again, and was told that actually, no-one stopped the order when I asked them to, so once again, it would take a few days to get my money. And that Ive USED it! Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. I was more than a little steamed, but didn't have time to make calls so started preparing for the wedding and dashed out to get what was needed. Stock was conformed the order was conformed and delivery scheduled for Wednesday between the hours of 7am and 6pm. They seem to have all their beanbags coming from one supplier which is obviously not up to it. 'Uncorrectitude'? I then took screenshots of the chat and contacted Monzo. So it was agreed that I would do this on the Friday (when I was next off work). barts health directors; chi omega early alumni status Now I don't have the money to get the correct item I need! Well, lets first get the original payment back that would be a good start! I tried to pay again, this time paying the full amount and directly entering my card into the PayPal Express window and it successfully went through. With all the misquotes she made and the false details she quoted, I didn't trust her to do her job properly, so I decided to start looking into it myself. How do I know my online order has actually gone through? Thank you so much for your replay . When asked why this has never happened before they said it was a clause on the receipt. After assuring her that it was them who had terminated the call which she denied and a short 2 way banter ensued with her not wanting to take responsibility. This comment was posted by a verified customer. This usually happens when the payment has been pre-authorised by your bank ready for us to complete your order. yup ery poor customer service boycotting argos now going to try with tesco, WHEN I WAS WAITING TO COLLECT MY DYSON VACUUM CLEANER I SAW POSTERS ALL OVER THE STORE SAYING 25% OFF DYSON PRODUCTS WHEN YOU TRADE IN YOUR OLD VACUUM CLEANER . argos taken money but no order confirmationgranville ny property taxes. Items showing as in stock for home delivery but not available when trying to buy them. Because of this i was treated like a second class citizen. The payment keeps failing. I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. The employee took my order and same again asked me to spell my name. Thanks On Monday my 17 year old daughter ordered 6 items of jewelery from the Argos website for home delivery. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Today it has been 14 days, and still no money. But if they have not captured it then Argos can't cancel it or refund the payment for you. Shoppers will have 30 days from when stores fully reopen to return their goods. P me off that much I will never use Argos / homebase ever again. My bank statement shows they took 5 payments though, but I have no order confirmation and can't see what went through on their website. The counter attendant smirked and asked how you would spell that. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. two items of the same product which is Indesit IWB6113 Washing Machine - which does not seem to exists. Will do that, but has anyone else experienced the same with Argos? After waiting approx. He was asked my name and i said justin oneill. LOLICOPTER! ", Responding to this tweet, a third customer added: "Same here, 219 from my account.". On finishing the call my daughter went back on the website to check stock availability for herself and found 5 items out of 6 still available for home delivery. And finding it uses more power than a laptop! We often link to other websites, but we can't be responsible for their content. This can take up to 7 working days. DO NOT BUY ELECTRONIC GOODS FROM ARGOS, Hey everyone, the citizens advice can put your cases through to trading standards who will get your money back! I was unhappy that this had happened, but at least I would get my money back. This review was chosen algorithmically as the most valued customer feedback. Standalone Argos stores are currently shut, while branches in Sainsbury's supermarkets are open for collecting pre-paid orders only. In the meantime, you can contact Argos via its live chat or by phone on 0345 640 2020 - although keep in mind they're experiencing a high number of enquiries. 1.30 came on Saturday and still no delivery, so I checked my e-mails (no confirmation) and my bank account (money had not been taken). Sports pages oneills on every Gaelic top. Will I need to wait at least 17 working days? Submit a complaint and get your issue resolved. You can use this space to go into a little more detail about your company. I am considering going to the Ombudsman, to claim interest back from Argos, which they have earned on my money over the past 2 months. 0. I spent nearly 1,000 on furniture (which they took from my credit card in record time). As the only option I can see, is to go to a solicitor and pay out more money! Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). You are viewing the PayPal Community Archives. argos rang me up with a delivery date and time, when late, rang them to see when my appliance was coming only to be told it wasnt coming on this day at all .after i had took time off work and waited around all morning, im so not happy, when complained on the phone i was told it was me that had made the error not them . If your all reporting argos will be investigated. Comments #2 11-01-2021 2:00pm. I PURCHASED AN IPOD NANO ( SILVER ) IN FEB OF THIS YEAR ITS BEEN RETURNED AND REPLACED TWICE DUE TO FAULTS, THE MOST RECENT ON SATURDAY 9TH MAY. I too have been ripped off my Argo's they just want your MONEY! They won't even change it, Ive had it about 3 days, and they told me that they couldn't exchange it because there is nothing wrong with it, that I need to buy BETTER BATTERIES! Posted by July 3, 2022 wildest police chases spike on argos taken money but no order confirmation July 3, 2022 wildest police chases spike on argos taken money but no order confirmation Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I asked whether in the circumstances they were willing to offer any compensation. All are laughed. Can I pay online using my Argos Business Account card. This person told me that they were not in the least surprised by the mix up as Argos are always giving them incorrect items to deliver. By browsing this website, you consent to the use of cookies. "Thank you for contacting us regarding your order which included a Samsung GX10DSLR Camera, catalogue number, 560825 (surely this is a digit short?). (and?) Normally when you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment. Touch device users, explore by touch or with swipe gestures. Well there is no order as per se but you know what I mean. We often link to other websites, but we can't be responsible for their content. There's nothing you need to do as the funds will appear back in your account within five days depending on your card issuer. Didn't really think much of it (there is often some problem or other with their website) as I had enough to get on with. One incident quoted, involved a paddling pool being mistaken for a sink! They are still refusing to refund my money. After completing the order process I was shown a message which said something along the lines of: "your order cannot be confirmed at the moment. he said no. I had this last week, I got charged twice and only received one order confirmation. Bank cant help me. The UK website is much better though, completely updated design. Order confirmation may take a couple of hours during busy periods. I strongly suggest that you don't buy anything from this company, not unless you want to WASTE your TIME and money, the staff are just rude, customer services are just rude, and their products are LOW standard CHEAP RUBBISH! This usually happens when the payment has been pre-authorised by your bank ready for us to complete your order. I have just figured they advertise to sell goods which does not exist. Add message. We've asked Argos if these shoppers will be refunded automatically, or if customers need to get in contact, and we'll update this article when we know more. I placed a home delivery order with Argos on Wednesday. I have just checked - the extra charge was not taken from my bank (it was just pending the first time I saw it there on the day I placed the order). I also requested 'Lisa's' surname so I could get through to her but was told that they are "no allowed to give out their surnames". I was so worried . argos taken money but no order confirmation. https://www.boards.ie/discussion/2058148485/argos-order-history, https://www.boards.ie/discussion/comment/118219270#Comment_118219270, Music Production Commercial